PRIVACY STATEMENT

INTRODUCTION

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will be detailed within this policy.

 

 

THE WEBSITE

 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

 

 

USE OF COOKIES

 

WHAT ARE COOKIES?

 

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

WHAT DO WE USE COOKIES FOR?

 

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

 

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

 

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving.

 

PERSONAL INFORMATION

 

Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998 in compliance with GDPR. Further, by providing telephone, fax and email details, you consent to Klatch Studio contacting you using that method. You have the right at any time to request a copy of this, or would like to be removed from our database, please contact us at becka@klatchstudio.co.uk.

WHAT TYPE OF INFORMATION DO WE COLLECT?

 

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, feedback, and recommendations.

 

 

WHY DO WE COLLECT YOUR INFORMATION?

 

We collect non-personal and personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW DO WE COLLECT INFORMATION?

 

Klatch Studio collects information in two possible ways:

 

1. When you directly give it to us (“Directly Provide Data”)

 

When you fill in our contact form or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes. All this information requires a direct action by you at the time in order for us to receive it.

2. When you give us permission to obtain from other accounts (“User Authorised Data”)

 

Depending on your settings or privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

 

 

HOW IS YOUR DATA STORED?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

 

HOW LONG DO WE KEEP YOUR DATA FOR?

 

Klatch Studio will not retain your personal information longer than necessary. We will hold the information you provide either while your account is in existence, or as needed to be able to provide the service to you, or for as long as is necessary to provide support-related reporting and trend analysis only.

 

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

 

 

CONTACT FORMS

 

Klatch Studio will not sell or rent your personal identifiable information, gathered as a result of filling out the site contact form or otherwise communicating with us, to anyone.

 

 

HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?

 

We may contact you to send updates about our company, discuss your booking, respond to your queries, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, or text message.

 

 

CHOOSING HOW WE USE YOUR DATA

 

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

 

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

 

- You can verify the details you have submitted to Klatch Studio by contacting becka@klatchstudio.co.uk. Our security procedures mean that we may request proof of identity before we reveal information, including your email address and possibly your address.

 

- You can also contact us by the same method to change, correct, or delete your personal information controlled by Klatch Studio at any time. Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.

 

If you have any questions regarding our privacy policy, or want to request a readable copy of the personal data, please email us at becka@klatchstudio.co.uk.